SHIPPING POLICY
ORDER PROCESSING
All Oui Bougie Studios products are handcrafted with care. Please allow 3-5 business days for your order to be prepared before
shipment. Personalized or engraved items may require additional processing time.
SHIPPING RATES & DELIVERY
Shipping rates are calculated at checkout based on your order and delivery destination. Once your order ships, you'll receive tracking information by email. Delivery times may vary by carrier and location.
DAMAGED OR LOST PACKAGES
Please inspect your order when it arrives. If your package is damaged in transit or an item arrives damaged, contact us as soon as possible at info@ouibougiestudios.com and include your order number and clear photos of the packaging and item.
ADDRESS ACCURACY
Please review your shipping address carefully before placing your order. Oui Bougie Studios is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout . If you notice an error after ordering, contact us as soon as possible and we'll do our best to update it before shipment.